Return & Exchange Policy

Effective Date: April 14, 2026

Scope of Application
We are committed to providing you with high-quality products and excellent customer service. However, we understand that sometimes products may not meet your expectations or may need to be exchanged. This Return & Exchange Policy outlines the process we have established to facilitate your returns and exchanges. If you have any questions or need to return an item, please contact us at the following email: info@bubbento.com.

Return Window
Please initiate a return/exchange request within 30 days from the date of receipt and ensure the return package is promptly delivered to the carrier with a scan record. If more than 30 days have passed, we may not be able to process your return or exchange.

Return Conditions
To be eligible for a return/exchange, the product must:

  • Be unused, unopened, and in its original packaging.

  • The packaging box must be placed inside an outer box when returned.

  • Damaged or labeled packaging may be rejected.

How to Initiate a Return

  1. Log into your account to initiate the return, or email us directly with your order number.

  2. Once approved, use the return label we provide to send the item back.

  3. Properly package and ship the item, and we recommend keeping the shipping receipt.

  4. Upon receiving the return, we will inspect it and process your refund/exchange.

Return Label Fee
If you use the return label provided by us, a $10 return label fee will be deducted from your refund amount.
If you choose to return the item by your own carrier, you will be responsible for the return shipping fee. We recommend using a traceable shipping service.

Return Address
All returns must contact our returns & exchanges support at info@bubbento.com to obtain the return address. Packages sent without prior contact may not be accepted or processed. 

Exchange Rules
Exchanges for the same product in a different size are allowed (subject to stock availability).

  • If you choose to exchange, we will charge a $8 reshipping fee, and the exchange item will be shipped after the return is reviewed.

  • We will arrange for reshipping after confirming stock and fees.

  • Shipping costs for exchanged items are covered by us (only in cases of quality issues or shipping damage).

Non-returnable Items
The following items cannot be returned or exchanged:

  • Items with obvious signs of use, washing marks, stains, or odors (e.g., perfume/smoke).

  • Damaged due to modification, mishandling, or improper packaging.

  • Orders received beyond the 30-day return window.

  • Any items marked as “final sale/clearance.”

Chargeback Terms

  1. How do we handle chargebacks?
    If you have a dispute regarding the product or service and initiate a chargeback through your bank or payment platform, we recommend contacting our customer support team first. We promise to resolve the issue within 5-10 business days. If communication does not resolve the matter, you may consider initiating a chargeback.

  2. Conditions and Evidence for Chargeback Submission
    If you decide to initiate a chargeback, you will need to provide the following information to support your chargeback request:

  • Order confirmation details: including order number, product names, payment details, and any related confirmation emails or invoices.

  • Shipping information: if applicable, provide tracking number, courier company, and delivery confirmation (if available).

  • Customer support communication records: If you have communicated with our support team, please provide relevant emails or other communication records.

  1. Chargeback Fees and Financial Responsibility
    We recommend communicating with our customer support team before considering a chargeback. In most cases, we can resolve the issue through communication, preventing the need for a chargeback. If the chargeback request is valid according to our policy, we will work with the payment platform to provide the necessary evidence.

Refund Processing Time
If your refund request complies with the return policy, we will process the refund within 5-10 business days after receiving the returned product. Refunds will be made via the original payment method.

  1. Post-chargeback Resolution
    If a chargeback is initiated, we will provide the necessary evidence and information required by the payment platform. We encourage you to communicate with us early to resolve the issue faster.

  2. Legal Responsibility for Chargeback Actions
    If we believe that your chargeback request does not comply with our return and exchange policy, we reserve the right to pursue related costs and losses. Chargeback fees will be borne by the customer, and we may recover these fees through legal means.

Dispute Resolution
If you have any issues with products or services, please first contact our customer support team via email or phone. We will make every effort to respond within 2–3 business days and resolve the issue. If further assistance is needed, we can offer options for refunds, exchanges, or returns.

Final Sale
The following items are typically final sale and non-returnable (as indicated on the product page, if applicable):

  • Personalized/customized items, mystery bags, special sale/clearance items, liquid products, items discounted over 50%, and items marked as “final sale.”

Defective Item Handling
If you receive a defective or damaged item, please contact us within 3 days of receipt, providing the order number and clear photos or videos of the issue. We will offer an exchange, reshipping, or refund based on the situation.

Refund Method & Timeframe
Refunds will be processed to the original payment method.

  • We will initiate the refund within 1-3 business days after return inspection.

  • Banks/payment channels usually take 5-10 business days for the funds to arrive.
    The overall duration may be affected by return shipping and inspection but typically will not exceed 30 days.

Order Modifications/Cancelation
If your order has not been processed or shipped, you may contact us via email or phone to make modifications. Once the order has been shipped, we cannot modify it. You may initiate a return for a refund once the item is received.

Contact Us

  • Phone Number: +1（816）286-8750

  • Email: info@bubbento.com

Customer Service Hours: Monday – Friday: 9:00 AM – 6:00 PM (CST) | Saturday: 10:00 AM – 4:00 PM (CST) | Sunday: Closed